Order Handling Time
The order handling time is 2-3 business days. For example, if the order is placed on Monday, it will be shipped by Wednesday. If the order is placed on Friday, it will be shipped by the following Tuesday. If a national holiday falls in between the order date and shipping date, the shipping date will be extended accordingly. Our business hours are Monday to Friday.
For expedited shipping in the USA, including Priority Mail and Priority Mail Express, we ship the same day except on national holidays if the order is placed by 10:00 AM EST. Any order placed after 10:00 AM EST will be shipped the following business day.
An e-mail containing the tracking number will be sent to the customer upon shipment.
The estimated delivery time is 3-5 business days.
SHIPPING TIME
The number of business days shown below the shipping method is the estimated shipping time after the order is shipped.
Please note: FedEx and UPS Ground shipments are NOT guaranteed. biocean is NOT responsible in the event a delay should occur.
Orders are shipped from warehouse locations located in 4795 Fulton Industrial Blvd, Atlanta GA 30336. Orders are processed and shipped during our business hours, Monday through Friday.
SHIPPING FEE
At Biocean, we strive to provide the most efficient and cost-effective shipping options based on your delivery address and the nature of your order. Shipping fees are calculated according to the weight of the items and the distance to the delivery location.
For a detailed shipping quote, simply add your selected items to the shopping cart and enter your shipping address at checkout. This will ensure you receive an accurate estimate tailored to your specific order.
United States
FedEx and UPS are the common carriers for all domestic shipments. Charges and shipping times are based on shipment type, package size, and weight. Expedited shipment types are available; listed in checkout. Delivery dates are estimates and Biocean will not be responsible for any delays on FedEx and UPS Ground shipments.
For International Shipping
If you are located outside the U.S. or in Hawaii, Guam, or other territories, please contact us for specific shipping details. You can reach us at restaurantbiocean@gmail.com, via the phone number listed on our website, or through our online chat service. Customer inquiries are responded to during our business hours, Monday through Friday.
Tracking a Shipment
Shipments can be tracked on the Biocean website, using the username and password that was provided when placing the order. Refer to emails sent by Biocean for the username associated with your account. Refer to the Password Reset Section to retrieve a new password via the email that we have on file for your account.
Damaged or Missing Items
If your order is damaged or missing items, then you must contact restaurantbiocean@gmail.com within 3 business days of the date the order was delivered to open a claim. All claims are required to include your order number and pictures that show proof of damage.
If you believe your order has been lost or stolen, then you must contact us at +1 (678) 620-7655 or restaurantbiocean@gmail.com to report the issue within 3 business days of the order's expected delivery date. All claims and support requests are processed during business hours, Monday through Friday.
Please note: When you report a lost or stolen order, we will file a claim with the carrier in an attempt to help locate your package. If the carrier is unable to validate the claim, then Biocean cannot be held responsible for any missing packages. In addition, Biocean cannot be held liable for any actions that occur after a package has been delivered, including theft.
Customs Duties and VAT
Some countries impose customs duties and value-added tax (VAT) on products imported from China. We are responsible for covering any such external taxes imposed by your country's government on the shipment. Customers do not need to pay customs duties or VAT; they only need to pay for the product cost and shipping fees.
[Notice] Due to adjustments in Brazilian customs policies, customers in Brazil may need to handle and pay for customs charges on their own.
Customs and Regulations
You are responsible for checking your local postal regulations to determine if there are any restricted items, as we do not assume responsibility for any products that are not accepted in the destination country.